Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for water sports equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while oversized items like paddleboards may take 7-10 days via specialized freight.
Do you offer a warranty on high-performance gear?
Yes, all our premium equipment comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship to ensure your safety on the water.
What is your return policy for wetsuits and apparel?
We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, wetsuits must be tried on over undergarments and remain free of sand or salt.
How do I choose the right size for a kiteboard or surfboard?
Our detailed size guides are available on each product page. You can also contact our expert team for a personalized recommendation based on your weight, height, and skill level.
Do you ship internationally?
Yes, OceanAir Sports ships to over 50 countries. International shipping rates and duties are calculated at checkout based on your specific location and package dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.